Terms and Conditions

1.1 These Terms and Conditions apply to sales made by: Sanjin Blazinic, trading as Just Keep Shrimping Registered business name: Just Keep Shrimping CRO registered business name number: 790557 DAFM registration number: DPT200351C Business address: 7 Avondale House, The Belfry Model Farm Road Cork, Co. Cork T12 K884 Ireland Email: info@justkeepshrimping.com Telephone: +353 83 389 5466 Website: JustKeepShrimping.com 1.2 Just Keep Shrimping is operated by Sanjin Blazinic as a sole trader. 1.3 The business address is a private breeding and business premises. It is not a retail shop and is not open to the public. Collections are available strictly by confirmed appointment. Customers must not arrive without an appointment. 1.4 Just Keep Shrimping is registered with the Department of Agriculture, Food and the Marine as a seller and supplier of pet animals. 1.5 Just Keep Shrimping is not currently registered for VAT. No VAT is separately charged. Prices shown to consumers are the prices payable for the goods, excluding any delivery charge clearly shown before checkout. If the business’s tax status changes, the total price payable will be displayed before an order is submitted.

2.1 These Terms apply to purchases made through JustKeepShrimping.com, by email, through an accepted offer, or through another sales method where these Terms are provided or incorporated. 2.2 The products sold may include: a. freshwater aquarium shrimp; b. aquarium snails; c. live aquarium plants; d. shrimp food and other sealed consumable products; and e. aquarium equipment, supplies and other dry goods. 2.3 In these Terms: a. “Seller”, “we”, “us” and “our” mean Sanjin Blazinic trading as Just Keep Shrimping; b. “Buyer”, “you” and “your” mean the person or business placing the order; c. “Consumer” means an individual purchasing mainly for purposes unrelated to their trade, business, craft or profession; d. “Livestock” means live shrimp and snails; e. “Plants” means live aquarium plants; f. “Dry Goods” means non-living products, including sealed food, equipment and aquarium supplies; and g. “Business Day” means Monday to Friday, excluding public holidays in Ireland. 2.4 These Terms do not remove or restrict any mandatory rights that a Consumer has under applicable law.

3.1 By placing an order, the Buyer confirms that they have the legal capacity to enter into the purchase or that they are acting with the permission and supervision of a parent or legal guardian. 3.2 A parent or guardian is responsible for orders placed by a minor using their payment method or account where the parent or guardian authorised the order. 3.3 The Buyer is responsible for ensuring that they may legally purchase, possess, keep and, where applicable, resell the species ordered at the delivery destination. 3.4 Livestock and plants must never be released into the natural environment. 3.5 Resale is permitted where it is lawful, but the Buyer is responsible for any registration, animal-health, plant-health, tax, consumer-protection or other requirements applying to their subsequent resale.

4.1 We take reasonable care to ensure that product descriptions, photographs, prices and availability information are accurate. 4.2 Unless a listing expressly states that the exact individual shown will be supplied, photographs are representative photographs of our own stock and not photographs of the exact animal or plant that the Buyer will receive. 4.3 Livestock and plants are living organisms. Natural variation may occur in: a. colour and colour intensity; b. pattern and markings; c. size and body shape; d. age and developmental stage; e. sex; f. plant shape, leaf size and growth form; and g. appearance following transport. 4.4 Colour may temporarily fade during transport or acclimation because of stress. Colour may also change with age, diet, lighting, substrate, water conditions and genetics. 4.5 Unless expressly confirmed in writing: a. sex is not guaranteed; b. breeding status is not guaranteed; c. fertility or future breeding success is not guaranteed; d. exact age or size is not guaranteed; and e. the presence or retention of eggs by a berried shrimp is not guaranteed. 4.6 We normally supply young adult shrimp because they generally adapt more readily to changed aquarium conditions. Requests for larger or more mature animals will be considered but are binding only where expressly accepted by us in writing.

5.1 Shrimp grading is a good-faith breeder assessment based on the visible characteristics of the animal at the time of selection. 5.2 Natural and developing variation means that grading cannot be measured with absolute precision, particularly in younger shrimp. 5.3 Every shrimp counted toward the purchased quantity will be selected to match the advertised grade as closely as reasonably possible. 5.4 A materially different species, variety, quantity or advertised grade is not treated as acceptable natural variation. 5.5 Small juvenile shrimp may occasionally enter the net during selection. Any clearly unintended juvenile or baby shrimp supplied in addition to the ordered quantity is a complimentary extra and is not counted toward the purchased quantity. 5.6 Complimentary extras: a. are not separately charged for; b. are not included when calculating a shortage or Live Arrival Guarantee claim; and c. do not reduce the Seller’s obligation to supply the purchased quantity. 5.7 For example, where ten shrimp are ordered and twelve are supplied, the death of two complimentary shrimp does not result in a shortage. If three die, one purchased shrimp is affected.

6.1 All website prices are stated in euro unless otherwise indicated. 6.2 The product price and any delivery charge will be displayed before the Buyer submits the order. 6.3 We may change prices at any time, but a price change will not affect an order that has already been accepted. 6.4 Promotional codes, offers and discounts are subject to their stated conditions and cannot be combined unless expressly permitted. 6.5 A wishlist, back-in-stock notification or item being present in a basket does not reserve stock or guarantee a price.

7.1 Standard online orders must be paid through the payment methods offered at checkout. 7.2 Card and online payments are processed by Stripe. Stripe may carry out payment authorisation, fraud prevention and security checks under its own terms and privacy arrangements. 7.3 We generally do not receive or retain the Buyer’s complete card details. 7.4 An order will not be dispatched until payment has been successfully received unless a separate written business agreement states otherwise. 7.5 The Buyer must ensure that they are authorised to use the payment method provided. 7.6 Where payment is reversed, declined, disputed or identified as potentially fraudulent before acceptance or dispatch, we may place the order on hold while the matter is investigated.

8.1 By submitting an online order, the Buyer: a. confirms that the order details are correct; b. accepts these Terms; c. submits an offer to purchase the selected products; and d. authorises the requested payment. 8.2 An automated email acknowledging receipt of the order, even where described by the website as an “order confirmation”, does not by itself mean that we have accepted the order. 8.3 A contract for a delivered order is formed when we send a dispatch or tracking confirmation. 8.4 A contract for a collection order is formed when we confirm that the order is accepted and arrange or confirm the collection appointment. 8.5 Until the contract is formed, we may refuse the order in accordance with section 11. 8.6 Where payment has been taken but the order is not accepted, the payment will be refunded or reversed promptly using the original payment method. 8.7 We ordinarily send all products in an order together. We will not substitute products or divide an order into separate shipments without the Buyer’s agreement. 8.8 The Terms applicable to an order will be available before checkout and will be supplied or linked again in the order acknowledgement or confirmation email. Publishing note: The automatic email should be described as an “order acknowledgement” rather than stating that the order has been finally accepted. The terms must be supplied on a durable medium or in a form that the customer can retain.

9.1 The website may allow a customer to propose a custom price for selected products using the Offer feature. 9.2 Submission of an offer: a. is not an accepted order; b. does not create a contract; c. does not guarantee that stock is reserved; and d. does not result in an immediate charge. 9.3 We may accept or reject an offer based on factors including: a. stock availability; b. the quantity requested; c. demand for the product; d. the health and condition of the relevant colony; and e. whether the proposed price is commercially reasonable. 9.4 If an offer is accepted, the Buyer will receive a payment request or instructions for completing the purchase. 9.5 Payment must be completed within five Business Days after acceptance of the offer unless an extension is agreed in writing. 9.6 If payment is not received within five Business Days and no extension has been agreed, we may withdraw the offer acceptance and release the stock. 9.7 A contract arising from the Offer feature is formed when the required payment has been received and we issue an order-acceptance confirmation.

10.1 Livestock availability can change because animals may be withheld from sale due to health, breeding, welfare or colony-management considerations. 10.2 We maintain stock information with reasonable care, but website availability is not an absolute guarantee that every animal remains available when an order is reviewed. 10.3 We do not substitute a different species, variety, grade, plant or product without the Buyer’s express agreement. 10.4 If an item becomes unavailable, we will contact the Buyer and offer an appropriate option, which may include: a. waiting for the item to become available; b. removing and refunding the unavailable item with the Buyer’s agreement; or c. cancelling and refunding the order. 10.5 We will not split an order into separate shipments unless the Buyer agrees.

11.1 Before accepting an order, we may refuse it where there are reasonable grounds to do so, including: a. insufficient or unsuitable stock; b. an obvious or material price, discount, stock or delivery-charge error; c. payment failure or suspected payment misuse; d. an invalid, incomplete or unverifiable delivery address; e. a destination that cannot be safely or lawfully served; f. weather, courier or welfare conditions that make delivery unsafe; g. suspected fraud or deliberate misrepresentation; h. abusive, threatening or seriously inappropriate conduct; i. repeated bad-faith or fraudulent claims; j. attempts to circumvent an existing account or purchasing restriction; k. reasonable concerns about the Buyer’s ability or intention to care properly for the livestock; or l. legal, regulatory, animal-health or plant-health restrictions. 11.2 If an obvious pricing or website error is discovered before acceptance, we may reject the order and invite the Buyer to place a new order at the correct price. 11.3 We will not increase the price of an accepted order without the Buyer’s agreement. 11.4 We may restrict or refuse future purchases from a Buyer for objectively reasonable reasons, including fraud, abusive behaviour, threats, deliberate animal-welfare concerns or repeated bad-faith conduct. 11.5 We will not restrict a customer merely because they: a. make a good-faith complaint; b. exercise a statutory consumer right; c. seek independent advice; or d. initiate a legitimate payment dispute. 11.6 If we cancel an accepted order because it cannot safely or lawfully be fulfilled, the Buyer will receive an appropriate refund.

12.1 Orders for delivery within Ireland and supported EU countries normally dispatch on: a. Monday; b. Tuesday; or c. Wednesday. 12.2 We do not dispatch on Irish public holidays. 12.3 We may avoid dispatch before destination-country public holidays, known courier closures or other periods where prompt delivery cannot reasonably be expected. 12.4 An order is not guaranteed to dispatch during the week in which it is placed. Dispatch depends on: a. payment clearance; b. livestock and colony health; c. stock availability; d. packaging capacity; e. weather conditions; f. courier availability; and g. legal and welfare requirements. 12.5 The Buyer may request a preferred dispatch day: a. in the checkout notes; or b. by emailing info@justkeepshrimping.com. 12.6 A dispatch request must be received no later than one Business Day before the planned dispatch. 12.7 Requested dates are subject to confirmation and are not guaranteed until accepted by us. 12.8 Once the tracking number has been issued, normally on the day before dispatch, the dispatch date and delivery details are treated as final. We will not ordinarily change the address or delivery date after that point because changes may delay the shipment.

13.1 We currently deliver to addresses in the Republic of Ireland. 13.2 Subject to species, postcode, courier and legal availability, we currently offer EU delivery to: a. Austria; b. Belgium; c. Bulgaria; d. Croatia; e. Czechia; f. Denmark; g. France; h. Germany; i. Greece; j. Hungary; k. Italy; l. Luxembourg; m. the Netherlands; n. Poland; o. Portugal; p. Romania; q. Slovakia; r. Slovenia; s. Spain; and t. Sweden. 13.3 We do not currently deliver to destinations outside the European Union. 13.4 We do not currently deliver to: a. Northern Ireland; b. Great Britain; c. Switzerland; d. Norway; or e. any country or territory not expressly offered at checkout. 13.5 Certain islands, remote areas and postcodes may be excluded even where the country is listed. 13.6 Availability at checkout does not override animal-health, plant-health, invasive-species, courier or other legal restrictions. 13.7 We may add, suspend or remove delivery destinations where courier services, laws, animal-health requirements or welfare considerations change. 13.8 Aquarium plants will only be offered for online delivery where we are able to meet all applicable plant-health and plant-passport requirements.

14.1 We arrange delivery using UPS Express or UPS Express Saver through our UPS business account. 14.2 The intended service is next-Business-Day delivery after dispatch where that service is available for the destination. 14.3 Next-Business-Day delivery is an expected courier service level and is not an absolute guarantee that delivery will occur by a particular time. 14.4 Tracking details will be sent to the contact information supplied by the Buyer. 14.5 The Buyer must monitor tracking and contact us promptly if the tracking information indicates an unexpected delay or problem. 14.6 The Buyer must not contact UPS to redirect, hold or alter a livestock delivery without first contacting us.

15.1 The Buyer must provide: a. a complete and accurate delivery address; b. a valid postcode; c. a valid email address; and d. a telephone number at which the Buyer or recipient can be contacted. 15.2 The Buyer must arrange for a responsible person to accept a livestock parcel at the first delivery attempt. 15.3 A livestock parcel may be accepted by: a. the Buyer; b. another responsible person at the delivery address; c. an authorised neighbour; or d. reception or other responsible staff at a staffed workplace. 15.4 The Buyer is responsible for ensuring that a nominated recipient understands that the parcel contains live animals and must be given to the Buyer or attended to promptly. 15.5 For Live Arrival Guarantee purposes, the delivery time is the time at which UPS records delivery to the Buyer or an authorised recipient, unless reliable evidence shows that the courier timestamp is incorrect. 15.6 Livestock must not be directed to: a. a parcel locker; b. a UPS Access Point; c. a parcel shop; d. an unattended safe place; or e. another location where immediate receipt cannot be ensured.

16.1 We remain responsible for seller-arranged delivery until the Buyer or a person nominated by the Buyer acquires physical possession of the goods, subject to applicable law. 16.2 The Live Arrival Guarantee does not cover loss caused or materially contributed to by: a. an incorrect or incomplete address supplied by the Buyer; b. the absence of a responsible recipient at the first delivery attempt; c. an unattended-delivery or safe-place instruction provided by the Buyer; d. a customer-requested delivery hold; e. a customer-requested address change after dispatch; f. a customer-requested diversion to a locker, Access Point or parcel shop; or g. another customer instruction that causes or contributes to delay. 16.3 A redirection to an authorised neighbour or staffed workplace will not automatically exclude the guarantee where: a. it does not delay delivery; b. delivery still occurs on the scheduled delivery day; and c. the parcel is accepted promptly by a responsible person. 16.4 Where the Buyer changes or redirects the delivery directly through UPS without informing us, the Live Arrival Guarantee will not cover any resulting delay, deterioration or loss. 16.5 This section does not exclude responsibility where: a. the address supplied by the Buyer was correct; b. the Buyer did not request the redirection or delay; and c. the problem was caused by us or the courier while the shipment remained at our risk. 16.6 To the extent permitted by law, the Buyer may be responsible for reasonable direct loss or additional cost caused by their incorrect address, failed attendance or unauthorised delivery instruction. Irish consumer sales generally remain at the trader’s risk until the Consumer or their nominated person acquires physical possession. This statutory rule cannot be removed by standard terms.

17.1 Animal welfare takes priority over a requested dispatch date. 17.2 We assess forecast conditions and known courier risks before dispatch. 17.3 We may postpone dispatch where we reasonably believe that weather or transport conditions create an unacceptable welfare risk, including: a. extreme heat or cold; b. severe weather; c. storms or flooding; d. known courier disruption; e. national emergencies; or f. likely extended transit times. 17.4 The Buyer may not insist that livestock be dispatched where we consider the shipment unsafe. 17.5 We will notify the Buyer where a material postponement is required. 17.6 If a safe alternative dispatch date cannot be agreed within a reasonable time, either party may cancel the affected order and an appropriate refund will be issued.

18.1 Livestock is selected and visually inspected before dispatch. 18.2 We do not knowingly dispatch livestock that shows visible signs of significant ill health. 18.3 If a health or welfare concern arises in a colony shortly before dispatch, we may: a. postpone the shipment; b. offer an alternative date; c. contact the Buyer to discuss available options; or d. cancel and refund the affected product. 18.4 Visual inspection cannot guarantee that every living organism is free from every microscopic organism, latent condition or issue that could not reasonably be detected. 18.5 We take reasonable biosecurity precautions but do not make an absolute guarantee that livestock or plants are free from every microorganism, algae spore, snail egg, insect, pest or other biological material. 18.6 Buyers should use appropriate quarantine and biosecurity procedures before introducing new livestock or plants to an established aquarium.

19.1 The Live Arrival Guarantee is an additional commercial guarantee provided by Just Keep Shrimping. It is separate from and does not replace statutory consumer rights. 19.2 Subject to these Terms, the guarantee covers purchased livestock that is clearly dead on arrival inside the original sealed transport bag. 19.3 To make a claim under the Live Arrival Guarantee, the Buyer must: a. arrange acceptance at the first delivery attempt; b. inspect the parcel immediately after delivery; c. contact us as soon as possible and no later than two hours after the recorded delivery time; d. provide the order number and delivery details; and e. provide clear evidence meeting section 20. 19.4 Where UPS’s recorded delivery time is demonstrably incorrect, we may accept reliable evidence of the actual delivery time. 19.5 The Buyer should report visible external damage immediately and, where possible, before accepting or opening the package.

20.1 Before opening the transport bag, the Buyer must make a clear continuous video showing: a. the original sealed and unopened branded transport bag; b. the complete visible contents of the bag; c. the affected livestock clearly enough to show that it is dead; d. the relevant parcel, order information or shipping label; and e. that the bag has not already been opened, cut, punctured or altered. 20.2 Clear photographs of the external parcel and any damage should also be supplied where relevant. 20.3 After recording the evidence, the Buyer should open the bag promptly and begin appropriate acclimation for any surviving livestock. 20.4 The Buyer must not delay opening the bag merely to wait for a response from us where doing so would put surviving livestock at risk. 20.5 The Buyer should retain the packaging and should not dispose of the affected livestock until the claim has been reviewed, unless disposal is reasonably necessary for animal welfare, hygiene or safety. 20.6 If the bag is opened before suitable evidence is recorded, the Buyer will ordinarily be unable to claim under the additional Live Arrival Guarantee because we cannot verify the livestock’s condition before exposure to external water, equipment or aquarium conditions. 20.7 The sealed-bag requirement applies only to claims under the additional Live Arrival Guarantee. It does not remove statutory rights or prevent a separate complaint concerning incorrect species, incorrect quantity, misdescription or another matter capable of being established by other evidence.

21.1 Once a Live Arrival Guarantee claim has been validated, the Buyer may choose: a. a refund for the affected purchased livestock; or b. replacement of the affected purchased livestock, subject to availability. 21.2 Where replacement is selected: a. Just Keep Shrimping will pay the replacement delivery charge; and b. if suitable replacement livestock is not available within a reasonable time, the Buyer may instead receive a refund. 21.3 Complimentary extras do not form part of the purchased quantity and are not refunded or replaced. 21.4 Where the surviving purchased quantity equals or exceeds the quantity ordered, no compensable shortage has occurred. 21.5 Where only part of the livestock order is affected: a. the remedy applies to the affected purchased livestock; b. the original delivery charge is not normally refunded because the shipment was delivered; and c. any approved replacement shipment will be sent at our cost. 21.6 Where the complete consignment is lost or all purchased livestock arrives dead because of packing or courier failure before completed delivery, the refund will include: a. the affected livestock; and b. the original delivery charge applicable to that shipment.

22.1 The additional Live Arrival Guarantee does not cover: a. death or deterioration first reported more than two hours after recorded delivery, unless exceptional circumstances prevented timely reporting and mandatory law requires otherwise; b. livestock shown only after the bag has been opened, where no adequate sealed-bag evidence exists; c. losses occurring during or after acclimation; d. losses occurring after release into the aquarium; e. an unsuccessful first delivery attempt caused by the Buyer’s absence; f. an incorrect or incomplete address supplied by the Buyer; g. a customer-requested redirection, hold, safe-place delivery, locker, parcel shop or Access Point; h. delay after delivery to an authorised neighbour, workplace or other nominated recipient; i. failure to monitor tracking; j. exposure to unsuitable temperatures after completed delivery; k. complimentary livestock where the purchased quantity remains complete; or l. post-delivery aquarium conditions outside our control. 22.2 A courier delay that was not caused by the Buyer remains eligible for consideration under the Live Arrival Guarantee. 22.3 Nothing in this section excludes a claim or remedy that cannot lawfully be excluded.

23.1 Before ordering livestock, the Buyer is responsible for ensuring that the receiving aquarium is: a. fully cycled; b. mature and biologically stable; c. suitable for the species ordered; d. within appropriate temperature and water-parameter ranges; and e. free from harmful concentrations of chlorine, chloramine, ammonia, nitrite, copper, pesticides, medication or other contaminants. 23.2 The Buyer is responsible for checking compatibility with existing aquarium inhabitants. 23.3 A printed drip-acclimation guide is included with livestock shipments. Drip acclimation is recommended for all shrimp and snails supplied by us. 23.4 The guide is advisory and is not independently monitored by us. 23.5 Because we cannot verify the Buyer’s water, aquarium, equipment or acclimation procedure, the additional Live Arrival Guarantee ends once the transport bag is opened and acclimation begins. 23.6 We do not provide a commercial survival guarantee after livestock has been opened, acclimated or released into the Buyer’s aquarium. 23.7 Post-delivery losses caused by matters outside our control are not covered, including: a. unsuitable or rapidly changing water parameters; b. temperature shock; c. an immature or unstable aquarium; d. ammonia or nitrite; e. chlorine or chloramine; f. copper, medication, pesticides or cleaning products; g. predation or aggression; h. unsuitable tank inhabitants; i. failure of filtration, heating or other equipment; j. improper acclimation; or k. contamination from hands, nets, containers, plants, substrate or aquarium equipment. 23.8 This section does not exclude a statutory claim supported by evidence that the livestock was incorrect, misdescribed, non-conforming or affected by a matter attributable to us at delivery. 23.9 Water testing may be offered to collection customers by appointment as a courtesy. A water test represents the sample tested at that time and is not a guarantee of future aquarium stability or livestock survival.

24.1 The sealed-bag and two-hour Live Arrival Guarantee conditions do not prevent a Buyer from reporting: a. an incorrect species or variety; b. an incorrect product; c. a shortage in the purchased quantity; d. a materially incorrect advertised grade; or e. another material difference from the agreed description. 24.2 The Buyer should report an apparent error promptly and provide: a. the order number; b. clear photographs or video; c. the quantity received; and d. any other information reasonably required to investigate. 24.3 Where an incorrect product or livestock variety has been supplied, we will provide an appropriate statutory remedy, which may include replacement or refund. 24.4 We will pay reasonable delivery costs required to correct an error for which we are responsible. 24.5 A free juvenile or complimentary extra of a different or developing grade is not counted as part of the purchased quantity.

25.1 Aquarium plants are living and perishable products. 25.2 To the extent permitted by law, plants are not accepted for change-of-mind return because they are liable to deteriorate and because their aquarium exposure and biosecurity status cannot be verified after delivery. 25.3 The Buyer must not post or otherwise return a plant unless we expressly instruct them to do so. 25.4 Plants should be inspected promptly after delivery. 25.5 Material transit damage, a substantially non-viable plant, an incorrect item or another apparent non-conformity should preferably be reported within 24 hours, with clear photographs of: a. the plant; b. its packaging; and c. the shipping label or order information. 25.6 The preferred 24-hour reporting period helps us assess transit condition but does not remove mandatory statutory rights. 25.7 Minor cosmetic damage, trimmed roots, damaged older leaves or temporary deterioration caused by transport does not necessarily mean that a plant is non-conforming where the plant remains viable and capable of normal growth. 25.8 Some aquarium plants may undergo temporary “melt” or leaf loss when changing from emersed to submerged growth or adapting to different water conditions. This is not automatically a defect. 25.9 We do not guarantee that plants are completely free from every algae spore, snail egg, microorganism or other biological material. Appropriate rinsing, inspection and quarantine are recommended. 25.10 Plants are sold and shipped only where applicable plant-health and plant-passport requirements can be met.

26.1 Consumers purchasing eligible Dry Goods online generally have the right to notify us of a change-of-mind cancellation within 14 days after receiving the goods. 26.2 The Consumer may exercise that right by: a. emailing info@justkeepshrimping.com; b. sending a clear written statement to our business address; or c. using the model cancellation form at the end of these Terms. 26.3 The Consumer must clearly identify: a. their name; b. the order number; c. the goods being cancelled; and d. the date of the notice. 26.4 Eligible goods must be returned without undue delay and no later than 14 days after the Consumer informs us of the cancellation. 26.5 The statutory change-of-mind right does not apply where a lawful exception applies, including, to the extent permitted by law: a. livestock or plants liable to deteriorate rapidly; b. personalised or specially prepared products; or c. sealed goods that are not suitable for return for genuine health-protection or hygiene reasons after being unsealed. 26.6 A mixed order may contain both eligible and excluded products. Cancellation of an eligible Dry Good does not create a change-of-mind right for livestock, plants or other excluded products. 26.7 We may voluntarily agree to cancel a livestock or plant order before it is packed or booked with the courier, but we are not required to accept a change-of-mind cancellation once tracking has been issued or shipment preparation has materially begun. 26.8 Nothing in this section concerns faulty, incorrect, unsafe or non-conforming goods, which are addressed separately. The statutory withdrawal period for eligible distance purchases, return deadline, reimbursement process and listed exceptions are set out in the Consumer Rights Act 2022.

27.1 Eligible Dry Goods returned for change of mind must be: a. unused, except for reasonable inspection; b. complete; c. in their original packaging where reasonably possible; and d. packaged safely for return. 27.2 The Consumer is responsible for the direct cost of a change-of-mind return unless we agree otherwise. 27.3 The Consumer is responsible for any diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product. 27.4 Where the Consumer validly cancels an entire eligible order, we will refund: a. the price paid for the eligible goods; and b. the cost of the least expensive standard delivery method offered, where required by law. 27.5 Additional delivery costs chosen by the Consumer, such as an upgraded service, are not refundable beyond the cost of the standard delivery option where the law permits. 27.6 For mixed orders, delivery costs will be refunded only to the extent legally attributable to the cancelled eligible goods. 27.7 Refunds will be made using the original payment method unless otherwise agreed. 27.8 We may withhold the refund until: a. the returned goods are received; or b. the Consumer supplies evidence that the goods have been returned, whichever occurs first. 27.9 Change-of-mind returns should be sent, after notifying us, to: Just Keep Shrimping 7 Avondale House, The Belfry Model Farm Road Cork, Co. Cork T12 K884 Ireland 27.10 The premises is not open for unannounced return visits. Hand delivery is available only by confirmed appointment.

28.1 Unopened food and other eligible sealed consumable products may be returned under the applicable change-of-mind rules where they remain: a. unopened; b. unused; c. completely sealed; and d. in a condition suitable for resale. 28.2 Once a food or consumable-product seal has been broken, the product cannot safely be verified or resold and will not be accepted as a change-of-mind return to the extent permitted by law. 28.3 This restriction does not affect rights concerning a product that is: a. faulty; b. damaged before delivery; c. incorrectly supplied; d. unsafe; e. expired when supplied; or f. otherwise non-conforming.

29.1 Goods supplied to Consumers must comply with applicable consumer law. 29.2 Nothing in these Terms removes rights relating to goods that are: a. faulty; b. damaged; c. incorrectly supplied; d. short in quantity; e. materially misdescribed; f. unsafe; or g. otherwise non-conforming. 29.3 The appropriate remedy will depend on the circumstances and applicable law and may include: a. replacement; b. repair, where relevant; c. a price reduction; or d. a refund. 29.4 The Buyer must not return livestock or plants without our written instructions because unnecessary return transport may create animal-welfare and biosecurity risks. 29.5 A failure to satisfy the evidence conditions of the voluntary Live Arrival Guarantee does not automatically remove a separate mandatory statutory remedy.

30.1 Collection is available strictly by confirmed appointment. 30.2 The premises is not a shop and is not open to casual visitors. 30.3 The Buyer should inspect the order at collection and raise any visible issue before leaving. 30.4 The Live Arrival Guarantee does not apply to collection orders because the Buyer or their representative has the opportunity to inspect and receive the livestock directly. 30.5 Mandatory rights concerning hidden, incorrect or non-conforming goods remain unaffected. 30.6 Once the order has been handed to the Buyer or their representative, the Buyer is responsible for: a. maintaining safe transport temperatures; b. preventing excessive transport time; c. securing the transport bags; d. avoiding direct sunlight or freezing conditions; and e. transporting the livestock directly to a suitable location.

31.1 Complaints should be sent to: Email: info@justkeepshrimping.com Telephone: +353 83 389 5466 31.2 The Buyer should include: a. their name; b. their order number; c. a clear description of the issue; d. when the issue was first noticed; e. relevant photographs or video; and f. any other relevant details. 31.3 For post-delivery livestock health complaints, we may reasonably request information such as: a. aquarium age and size; b. ammonia, nitrite, nitrate, pH, GH, KH and temperature readings; c. acclimation method; d. recent water changes; e. medication, fertiliser or chemical use; f. existing tank inhabitants; and g. photographs or video. 31.4 A request for this information does not mean that the complaint has been rejected. It is used to assess the likely cause and the appropriate response. 31.5 We will review complaints in good faith and respond within a reasonable time. 31.6 The Buyer should contact us before initiating a payment dispute where reasonably possible so that we have an opportunity to investigate and resolve the issue. 31.7 This request does not prevent a Buyer from exercising any lawful payment, consumer or court remedy.

32.1 Customers may purchase through a registered account or, where offered, as a guest. 32.2 Account holders are responsible for: a. providing accurate information; b. keeping their login details secure; c. preventing unauthorised account access; and d. notifying us if they suspect unauthorised use. 32.3 We may suspend an account where reasonably necessary to investigate security, fraud, abuse or payment misuse. 32.4 Closing an account does not require us to delete information that must be retained for tax, animal-movement, legal or dispute-resolution purposes.

33.1 The wishlist feature allows account holders to save products for later reference. 33.2 Adding a product to a wishlist: a. does not reserve the product; b. does not guarantee availability; c. does not fix the product’s price; and d. does not create an order or contract. 33.3 A customer who activates a wishlist or availability notification may receive messages when: a. the product returns to stock; b. the product’s availability changes; or c. the product goes on sale. 33.4 Wishlist notifications are separate from the general promotional newsletter. 33.5 Wishlist notifications can be disabled by removing the item, changing account settings or contacting us. 33.6 Stock may sell out before the customer responds to a notification. 34. Newsletter and direct marketing 34.1 Customers may separately choose to subscribe to our newsletter. 34.2 Newsletter subscription is voluntary and is not required to complete a purchase. 34.3 We may use the newsletter to send information about: a. promotions; b. discounts; c. new products; d. newly available livestock; and e. business updates. 34.4 A newsletter subscription will not be activated automatically merely because a customer creates an account or places an order. 34.5 Customers may unsubscribe at any time using the unsubscribe facility in a marketing email or by contacting info@justkeepshrimping.com. 34.6 Unsubscribing from marketing does not prevent essential order, account, security, Live Arrival Guarantee or customer-service communications.

35.1 Data controller Sanjin Blazinic trading as Just Keep Shrimping is the controller of personal data collected for the operation of the business. Privacy enquiries may be sent to info@justkeepshrimping.com. 35.2 Personal data collected Depending on how a customer uses the website, we may process: a. name; b. billing and delivery address; c. email address; d. telephone number; e. account and login information; f. order and transaction information; g. livestock-movement and sale records; h. correspondence and complaint information; i. newsletter and communication preferences; j. wishlist information; k. IP address, device and browser information; l. website usage and analytics information where consent has been provided; and m. payment-related references supplied by Stripe. 35.3 Purposes and legal bases We process personal data as necessary to: a. process and fulfil orders; b. arrange delivery through UPS; c. collect and administer payment through Stripe; d. manage customer accounts and wishlists; e. send requested availability notifications; f. provide customer service; g. investigate complaints and Live Arrival Guarantee claims; h. prevent fraud and protect website and payment security; i. comply with DAFM animal-sale and movement obligations; j. comply with Revenue, accounting and other legal obligations; k. establish, exercise or defend legal claims; l. send newsletters where valid marketing consent has been given; and m. use Google Analytics where valid cookie consent has been given. Depending on the processing involved, the legal basis may be: a. performance of or steps toward a contract; b. compliance with a legal obligation; c. the Seller’s legitimate interests in operating and securing the business, providing customer support and resolving disputes; or d. consent, including for optional marketing and analytics cookies. 35.4 Sharing personal data We may share relevant personal data with: a. UPS and other delivery providers; b. Stripe and payment-service providers; c. website, hosting, email and IT-service providers; d. newsletter and customer-communication providers; e. accountants, legal advisers and other professional advisers; f. DAFM, Revenue, courts, regulators, law-enforcement bodies or other authorities where required or permitted by law; and g. another service provider where reasonably required to fulfil an order or operate the website. We do not sell customer personal data. 35.5 International processing Some technology, payment, analytics or communication providers may process information outside the European Economic Area. Where legally required, appropriate transfer safeguards will be used by us or the relevant service provider. 35.6 Retention a. Records needed for Revenue and accounting purposes will generally be retained for six years or longer where a matter remains under review. b. Records required under pet-animal sale and supply rules will be retained for at least the legally required period. c. Order, complaint and guarantee records may be retained for as long as reasonably necessary to resolve the matter, comply with law or deal with legal claims. d. Account and wishlist data will be retained while the account or feature remains active and for a reasonable period afterward where necessary for security, backup or legal purposes. e. Newsletter data will be retained until consent is withdrawn. A minimal suppression record may then be retained to ensure that the opt-out continues to be respected. f. Analytics data will be retained according to the configured Google Analytics and cookie settings. DAFM states that registered sellers supplying six or more pet animals annually must maintain specified records for at least three years. Revenue generally requires original business records used for tax calculations to be retained for six years. 35.7 Data-protection rights Subject to applicable conditions and exemptions, individuals may have rights to: a. access their personal data; b. correct inaccurate personal data; c. request erasure; d. request restriction of processing; e. object to certain processing; f. receive portable data; and g. withdraw consent. A withdrawal of consent does not affect processing carried out lawfully before withdrawal. Requests may be sent to info@justkeepshrimping.com. Reasonable identity verification may be requested where necessary. Individuals also have the right to raise a concern with the Irish Data Protection Commission. A privacy notice should explain the controller, purposes, lawful bases, recipients, retention and applicable rights.

Subject to applicable conditions and exemptions, individuals may have rights to: a. access their personal data; b. correct inaccurate personal data; c. request erasure; d. request restriction of processing; e. object to certain processing; f. receive portable data; and g. withdraw consent. A withdrawal of consent does not affect processing carried out lawfully before withdrawal. Requests may be sent to info@justkeepshrimping.com. Reasonable identity verification may be requested where necessary. Individuals also have the right to raise a concern with the Irish Data Protection Commission. A privacy notice should explain the controller, purposes, lawful bases, recipients, retention and applicable

36.1 The website may use essential cookies or similar technology for: a. login and account functions; b. shopping baskets; c. checkout; d. security and fraud prevention; e. remembering necessary user choices; and f. maintaining the operation of requested website services. 36.2 Essential cookies may be used without optional consent where they are strictly necessary to provide a service requested by the user. 36.3 The website also uses Google Analytics to understand how visitors use the website. 36.4 Google Analytics and other non-essential analytics technology will be activated only after the visitor gives the required consent. 36.5 Refusing analytics cookies will not prevent the visitor from making a purchase or using essential website functions. 36.6 Visitors may change or withdraw their cookie choice through the website’s cookie settings. 36.7 Cookie information and the consent interface must remain available without requiring the visitor to accept analytics cookies. Irish DPC guidance states that analytics cookies require consent, while strictly necessary functionality cookies may qualify for an exemption. Non-essential cookies should not be placed before consent.

37.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful. 37.2 We are responsible for loss or damage that is a foreseeable result of: a. our breach of the contract; or b. our failure to use reasonable care and skill. 37.3 We are not responsible for loss that: a. was not caused by our breach; b. was not reasonably foreseeable; c. resulted from inaccurate information or instructions supplied by the Buyer; d. resulted from aquarium, water, acclimation or care conditions outside our control; or e. resulted from the Buyer’s failure to take reasonable steps to limit avoidable loss. 37.4 Consumer products are supplied for personal aquarium use. We are not responsible under a Consumer contract for business losses, including lost profits, lost revenue or commercial interruption. 37.5 We are not responsible for losses involving other livestock, plants or aquarium contents unless those losses were directly caused by our breach or negligence and were reasonably foreseeable. 37.6 Nothing in these Terms excludes liability for: a. fraud or fraudulent misrepresentation; b. death or personal injury caused by negligence; or c. statutory consumer rights that cannot be excluded.

38. Events outside reasonable control 38.1 We are not responsible for a delay caused by an event outside our reasonable control, except where applicable law provides otherwise. 38.2 Such events may include: a. extreme weather; b. flooding, fire or natural disaster; c. power or equipment failure; d. significant colony illness or animal-welfare emergency; e. courier network disruption; f. industrial action; g. transport restrictions; h. legal or regulatory changes; i. disease-control restrictions; j. interruption of payment, hosting or communication systems; or k. national emergency. 38.3 We will take reasonable steps to reduce the effect of the event. 38.4 We may postpone dispatch until safe fulfilment becomes possible. 38.5 If fulfilment becomes impossible or is delayed for an unreasonable period, the affected order may be cancelled and refunded.

39. Intellectual property 39.1 Unless otherwise stated, the website’s photographs, text, product descriptions, logos, graphics and other original content belong to Just Keep Shrimping or are used with permission. 39.2 Website content may be viewed and used for personal purchasing purposes. 39.3 No person may, without written permission: a. reproduce website photographs or descriptions for commercial use; b. use our logo or business identity; c. falsely suggest an affiliation with Just Keep Shrimping; d. scrape or systematically copy website content; or e. use website content to market their own livestock or products.

40.1 This section applies where the Buyer purchases mainly for business, trade, professional, retail or wholesale purposes. 40.2 A Business Buyer confirms that they are acting in the course of business and not as a Consumer. 40.3 Business and wholesale sales may be governed by: a. a written quotation; b. an invoice; c. an email agreement; d. a supply agreement; or e. separately negotiated terms. 40.4 Where there is a conflict, the specifically negotiated written agreement takes priority over these general Terms. 40.5 Consumer change-of-mind cancellation rights do not apply to Business Buyers. 40.6 Prices, quantities, payment dates, livestock grades, delivery arrangements and guarantees for wholesale orders are those stated in the accepted quotation or agreement. 40.7 Unless the written agreement states otherwise, a Business Buyer must inspect livestock immediately after delivery and follow the Live Arrival Guarantee evidence process. 40.8 The Business Buyer must report: a. dead-on-arrival livestock within two hours; and b. other apparent quantity, identity or transport issues promptly and no later than the next Business Day. 40.9 To the fullest extent permitted by law, we are not liable to a Business Buyer for: a. loss of profit; b. loss of revenue; c. loss of anticipated savings; d. loss of business opportunity; e. loss of goodwill; or f. indirect or consequential loss. 40.10 Subject to liabilities that cannot legally be limited, our total liability for a Business order will not exceed the amount paid for the affected order. 40.11 Business sales are governed by Irish law and the courts of Ireland have exclusive jurisdiction, unless a written agreement states otherwise.

41.1 These Terms and contracts made under them are governed by Irish law. 41.2 Where the Buyer is a Consumer habitually resident in another country, the choice of Irish law does not deprive the Consumer of mandatory protections provided by the law that would otherwise apply in their country of habitual residence. 41.3 Nothing in these Terms restricts any mandatory right concerning the court or procedure in which a Consumer may bring a claim. 41.4 Consumers should first contact info@justkeepshrimping.com so that we have an opportunity to resolve the matter. 41.5 Where a dispute cannot be resolved directly, a Consumer may use any applicable national or European court procedure, including an applicable small-claims procedure. 41.6 Irish consumers may have access to the Irish Small Claims Procedure where its requirements are met. EU cross-border consumers may have access to the European Small Claims Procedure where its requirements are met. EU rules protect applicable mandatory law and jurisdiction rights of consumers in cross-border contracts. The Irish Small Claims Procedure currently covers qualifying Irish claims up to €2,000, while the European Small Claims Procedure covers qualifying cross-border claims up to €5,000

42.1 We may update these Terms to reflect: a. changes in law; b. changes in products or delivery services; c. changes in business practices; or d. improvements in clarity. 42.2 Updated Terms apply to orders placed after the updated version is published. 42.3 The Terms applicable when an order was placed will continue to govern that order unless the Buyer and Seller expressly agree otherwise or a mandatory legal change applies. 42.4 The date of the latest revision will appear at the beginning of the Terms.

43.1 The contract consists of: a. these Terms; b. the relevant product description; c. the final checkout or accepted-offer details; d. the order acceptance or dispatch confirmation; and e. any specific written variation agreed between the Buyer and Seller. 43.2 A specifically agreed written term takes priority over a conflicting general term. 43.3 The final accepted order details control the agreed quantity and price. 43.4 A product description controls the expressly advertised species, variety, grade and principal characteristics. 43.5 Nothing in this section removes or alters pre-contract information without the Consumer’s express agreement.

44.1 If a court or competent authority determines that any part of these Terms is invalid, unlawful or unenforceable, that part will be treated as removed or limited only to the extent necessary. 44.2 The remaining Terms will continue to apply. 45. No waiver 45.1 A failure or delay by either party to enforce a right does not waive that right. 45.2 A waiver concerning one event does not constitute a waiver concerning a later event.

45.1 A failure or delay by either party to enforce a right does not waive that right. 45.2 A waiver concerning one event does not constitute a waiver concerning a later event.

46.1 The Buyer may not transfer an order to another person where doing so would materially affect delivery, animal welfare, payment verification or legal compliance without our agreement. 46.2 We may use delivery, payment, hosting and other service providers to perform our obligations, but remain responsible to Consumers where required by law.

Questions about an order, these Terms, privacy, collection or delivery should be sent to: Just Keep Shrimping 7 Avondale House, The Belfry Model Farm Road Cork, Co. Cork T12 K884 Ireland Email: info@justkeepshrimping.com Telephone: +353 83 389 5466

30th of July, 2026